Scheduling Policies and Requirements

To reschedule or cancel appointments, please provide a minimum of 24 hours' notice. We will send you a confirmation text 72 hours prior to your appointment, allowing you sufficient time to make any necessary changes if needed.
Cancellation or rescheduling within 24 hours will incur a 50% charge of the scheduled service price.
If you cancel or reschedule within 3 hours of our appointment time, or fail to show up, you will be charged 100% of your scheduled service price.
To secure your appointment, we kindly ask for a credit card to be kept on file. Rest assured, we do not charge your card when you schedule your appointment. However, please note that if you fail to cancel, reschedule, or show up for your appointment without sufficient notice, the card on file will be charged accordingly.
If your appointment reservation is not secured with a valid form of payment or if the card on file is not available, you will need to settle the outstanding amount before you can book a new appointment. Additionally, any future appointments will be cancelled until the fees are paid.
Failure to provide notice or show for your appointment for a prepaid service will result in the redemption of the treatment from your package.
If you are more than 5 minutes late to an appointment, it is at our discretion to keep the appointment or ask you to reschedule.
We have a fully booked schedule and cannot accommodate clients who arrive late. If you arrive late, we will still need to end your appointment on time and charge you the full price of your service.
Please note that arriving late for your appointment may result in a shortened treatment time. Consider potential traffic, parking, and weather conditions to ensure you receive the full benefits of your appointment.
Consistently canceling or rescheduling appointments may lead to a loss of your ability to book future appointments.
To ensure a peaceful environment for all clients, we kindly ask that you avoid using your cell phone in the waiting area and treatment room. Other clients can hear your conversations, and this can disturb their experience. Please keep your phone on silent and store it with your personal belongings during your treatment.
We respectfully ask that you do NOT bring children to your appointment with you. Our space contains expensive equipment, chemicals, and breakable, fragile items - posing a potential risk, making it a liability to have children present. Although we adore kids, please arrange for alternative childcare unless they are scheduled for a treatment. Furthermore, it would be appreciated if you refrain from bringing friends or family members along, unless they also have a confirmed appointment.
To ensure the health and well-being of everyone, we kindly request that you refrain from attending your appointment if you are feeling unwell. This includes symptoms such as a cough, fever, or even a common cold. If you arrive visibly sick, we will ask you to reschedule your appointment and full payment will still be required.
At the time of booking, you will receive information about our policies. To secure your reservation, you will need to electronically sign a Cancellation Policy Agreement and complete a Client Health History form. This agreement will remain in effect until any changes or modifications are made to the policy.

We encourage you to address any concerns or questions you may have about our policies before making an appointment. Open communication is important to us.