Scheduling Policies and Requirements

  • At LEAST 24 hour’s notice is required for all rescheduled and cancelled appointments.  You receive a confirmation text 72 hours before your appointment to give you ample notice and time to reschedule if you have a conflict.

  • If you cancel or reschedule with less than 24 hours before your scheduled appointment, you will be charged 50% of your scheduled service price.

  • If you cancel or reschedule within 3 hours of our appointment time, or fail to show up, you will be charged 100% of your scheduled service price.

  •  A credit card is required to remain on file and to secure your appointment.  We do NOT charge the card on file when you schedule your appointment, but it WILL be charged if you fail to provide adequate notice to cancel, reschedule, or fail to show up for an appointment.

  • If you secure your appointment with a non-valid form of payment, a card is not on file, or the charge does not go through, you will be required to pay that amount before you can schedule a new appointment.  All future appointments will also be cancelled until fees are paid.

  •  If you have a service that is part of a pre-paid package and fail to provide notice or show for your appointment, I will redeem the treatment from your package.

  • If you are more than 5 minutes late to an appointment, it is at my discretion to keep the appointment or ask you to reschedule.

  • My schedule is booked back-to-back, and I am unable to accommodate clients who arrive late.  If you arrive late and can still receive your service, I will still end your appointment on time, and you will be charged full price.

  • When your appointment is cut short due to you arriving late, please be mindful that you are not receiving the full benefit of your treatment.  Kindly keep traffic, parking, and weather conditions in mind when coming to your appointment.

  • Repeated or habitual cancellations and/or rescheduling may result in your inability to book appointments.

  • Please refrain from talking on your cell phone in the waiting area, and in the treatment room. I Other clients in appointments can hear your conversation, and it is disruptive to their experience.  Please place our phone on silent and leave it with your personal belongings while you are having a treatment – this includes texting during a service.

  • Children are NOT ALLOWED at your appointment with you.  There are many breakable items in my lobby and treatment area, and it is too much of a liability for me to have children in the studio.  While I do love kids, unless they are receiving a treatment, please find other arrangements for their care. Additionally, I would prefer that you do not bring friends or family members to your appointment with you unless they are also receiving a treatment.  There are two local coffee shops and plenty of shopping opportunities close by if they need something to do while you are here. 

  •  Please do NOT come to an appointment if you are sick.  This includes a cough, fever, even common colds.  Arriving to an appointment sick, or if it is obvious you are ill, you will be asked to reschedule and charged full price for your service.  I suffer from an auto-immune disorder, and will not tolerate clients coming sick.  This is not only for the health and well-being of myself, but for other guests who come to the studio.

  •  I appreciate your attention and understanding of these policies.  Cancellation policies are not fun to enforce, but as a self employed service provider, late cancellations and no-show’s result in lost income, and also do not allow me sufficient time to fill your time with a paying client.

  •  These policies will be disclosed at the time of booking, and you will be required to E-sign a Cancellation Policy Agreement along with your Client Health History form when your first book.  It remains in effect and enforceable until the policy is modified or changed.
  • If you have a concern about any of my policies, please discuss them prior to booking.